FAQ
Frequently Asked Questions
Online Orders and Promotions
Are there any promos for first time subscribers?
What forms of payment do you accept?
I put the wrong shipping address on my order but it’s already been submitted, what do I do?
What about free shipping?
How do I request a refund or replacement for items purchased through Amazon?
Product Questions
Where are your toys manufactured?
Are your toys machine washable?
My dog ate some of the squeaker! Is it toxic?
What products are made for pups who are chewers?
Do you ship internationally?
Wholesale Inquiries
I’ve signed up for a wholesale account but I don’t see anything regarding wholesale options or pricing once I sign in.
Do you ship wholesale to international customers?
I need to change the shipping address on my order but it’s already been submitted, what do I do?
How do I become a wholesale customer?
How long does it take for my wholesale application to be approved?
As a Wholesaler can I resell the products on Amazon?
What are the requirements for wholesale customers?
Will I hear back from you if I am approved or not approved to be a wholesale?
How much does shipping cost?
I'm a wholesale customer, what if I submit an order under the $300 minimum?
Can I pay for my order with PayPal?